phfan Privacy Policy – How We Handle Your Personal Data

1. Overview

This Privacy Policy explains how phfan collects, uses, stores, and protects personal data belonging to registered players and visitors to the platform at phfan.vu. It applies to all data collected through the website, the iOS and Android mobile apps, and any interaction with phfan support channels.

By registering an account on phfan or by continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the data practices described here. This policy should be read alongside the phfan Terms and Conditions.

2. Data We Collect

phfan collects different categories of data depending on how you use the platform. The main categories are:

phfan does not collect sensitive personal categories such as racial or ethnic origin, religious beliefs, or health data beyond what is strictly necessary for responsible gaming compliance.

3. Why We Collect Your Data

phfan processes personal data for the following purposes:

• Account registration and verification – to confirm that you meet the age requirement (21+) and to verify your identity in line with KYC obligations.
• Platform operation – to provide access to sports betting, live casino, slots, eBingo, and other games available on phfan.
• Payment processing – to process deposits and withdrawals in Philippine Peso through your selected local banking or e-wallet channel.
• Account security – to monitor for unauthorised access, suspicious login activity, and to enable OTP-based two-factor authentication.
• Responsible gaming – to identify patterns of activity that may indicate problem gambling and to support self-exclusion requests.
• Fraud prevention – to detect and prevent multiple accounts, bonus abuse, and financial fraud.
• Customer support – to respond to queries, resolve disputes, and improve service quality.
• Platform improvement – to understand how Filipino players use phfan and to improve the interface, performance, and game offerings.
• Communications – to send account notifications, platform updates, and promotions where you have consented to receive them.

4. Who We Share Your Data With

phfan does not sell or rent personal data to any third party. We may share data with the following categories of recipients where necessary to operate the platform:

• Payment processors – local Philippine banking partners and e-wallet providers who handle transaction routing for deposits and withdrawals.
• Identity verification services – third-party KYC providers that assist with verifying government-issued Philippine IDs.
• Technology infrastructure providers – hosting, cloud, and security service providers operating the technical infrastructure that runs phfan.
• Fraud prevention tools – services that help detect and prevent fraudulent account activity and financial crime.
• Legal and regulatory authorities – where phfan is required to disclose data by applicable law or lawful regulatory request.

All third-party service providers that handle player data are subject to data processing agreements that require them to protect your information and use it only for the purposes for which it was shared.

5. How Long We Keep Your Data

phfan retains personal data for as long as your account is active and for a reasonable period after account closure. The specific retention period for different categories of data is determined by the purpose for which it was collected and by applicable legal requirements.

Financial transaction records, including all PHP deposit and withdrawal history, are retained for a minimum period required by applicable financial regulations. Account activity data is retained to allow dispute resolution and to support responsible gaming monitoring.

When data is no longer required, phfan securely deletes or anonymises it in accordance with our internal data management procedures. If you close your account, you may request information about the retention periods that apply to your data by contacting support.

6. Data Security

phfan applies technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Key measures include:

• SSL/TLS encryption for all data transmitted between your device and phfan servers.
• OTP two-factor authentication for account login, sent to your registered Philippine mobile number.
• Restricted internal access to personal data, limited to staff who need it to perform their duties.
• Regular security assessments and monitoring of platform infrastructure.
• Encrypted storage for sensitive data categories including financial information.

While phfan takes security seriously, no platform can guarantee absolute security. Players should also take responsibility for keeping their login credentials confidential and logging out of sessions on shared devices. If you believe your account has been compromised, contact phfan support immediately.

7. Your Rights Over Your Data

As a phfan player and data subject, you have rights over the personal information we hold about you. These include:

• Right to access – you can request a copy of the personal data phfan holds about you.
• Right to rectification – you can request that inaccurate or incomplete data be corrected.
• Right to erasure – you can request deletion of your personal data, subject to legal retention obligations.
• Right to data portability – you can request a structured copy of your data in a commonly used format.
• Right to object – you can object to the processing of your data for specific purposes, including direct marketing.
• Right to withdraw consent – where processing is based on your consent, you can withdraw it at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, contact the phfan support team by email or live chat. We aim to respond to all data rights requests within a reasonable timeframe. Note that some requests may be subject to identity verification before they are processed.

8. Cookies and Tracking Technologies

phfan uses cookies and similar tracking technologies on the platform website and mobile apps to ensure the platform functions correctly and to understand how players use it. The main types of cookies used are:

• Essential cookies – required for the platform to operate, including session management, login authentication, and security features. These cannot be disabled without affecting how phfan works.
• Performance cookies – collect anonymised data about how pages are used, which helps phfan improve platform performance and the player experience for Filipino users.
• Functional cookies – remember your preferences such as language settings and display options to personalise your platform experience.

You can manage cookie settings through your browser. Blocking essential cookies may prevent certain platform features from working correctly. Blocking performance or functional cookies will not prevent you from using phfan but may affect the platform experience.

9. Minors

phfan is strictly for adults aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. Age verification is a required part of the registration and KYC process for all accounts.

If phfan determines that a player is under 21, the account will be suspended and any funds held in the account will be reviewed in accordance with applicable rules. If you believe a minor has registered on phfan, please contact our support team immediately.

10. Updates to This Policy

phfan may update this Privacy Policy from time to time to reflect changes in platform operations, applicable laws, or data protection practices. When material changes are made, players will be notified through a notice within the platform or via their registered contact details.

The revision date shown at the top of this page reflects the most recent update. Continued use of phfan after an updated Privacy Policy has been published constitutes acceptance of the revised policy. We encourage you to review this page periodically.

11. Contact Us About Privacy

If you have questions or concerns about this Privacy Policy, or if you want to exercise any of your data rights, you can reach the phfan support team through the following channels:

For platform rules and betting conditions, please read our Terms and Conditions. For responsible gaming tools, visit our Responsible Gaming page.